Refund policy

RETURN & REFUND POLICY

At QZ Beauty, your satisfaction means everything to us

Due to the nature of our products and hygiene standards, all makeup products are final sale.

Returns

For sanitary and safety reasons, we do not accept returns or exchanges on opened or used products.

Please ensure you select the correct shade and product before completing your purchase.

If you need assistance choosing a shade, feel free to contact us prior to ordering.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item
• Photos of the packaging

Once reviewed and approved, we will offer a replacement or store credit.

Refunds are only issued if:
• An item is out of stock and cannot be fulfilled
• A verified issue qualifies under our damage policy

Approved refunds will be processed back to your original payment method.

We are not responsible for:
• Incorrect shade selection
• Incorrect shipping address entered at checkout
• Delays caused by the courier